Frequently Asked Questions

• • Muckross Road, Killarney, Co Kerry.
  • GPS Coordinates: Lat:       52.0436° N       Long: 9.5013° W

• • The Gleneagle Hotel is located on the Muckross Road (N71), on the left-hand side approximately 1km from Killarney town centre. The Gleneagle INEC concert Arena is situated beside The Gleneagle Hotel.
  • From Cork take the N22 to Killarney, on reaching Killarney follow signs for Muckross Road N71, the hotel is on the left-hand side approximately 2km from Killarney town centre.
  • From Kerry Airport, take the N22 towards Killarney and follow the signs for the Muckross Road N71, The Gleneagle Hotel is on the left-hand side approximately 2km from Killarney town centre.
  • From Shannon Airport, take the N18 to Limerick, take the N21 to Castleisland, then take the N22 to Killarney and follow the signs for the Muckross Road. If you are travelling by train or bus, we provide a complimentary shuttle bus facility from Killarney Train Station for our guests. The free shuttle bus meets every train from Dublin up to 5pm daily. To view our shuttle bus timetable click here. (insert timetable PDF)

• If a booking is made direct on our website and you wish to pay with a company card, please email reservations – info@gleneaglehotel.com to confirm we can charge the company card provided. You can also call us on (064) 66 71550

• We have a page dedicated to all of the actions that we are undertaking to ensure you and our colleagues have a safe and clean stay at our property. Please visit https://www.gleneaglehotel.com/en/Covid19-Policy/ for all the information.

• Yes, we require a credit card or debit card for all reservations. This guarantees your room until your arrival date. Your card will not be charged until you arrive at the hotel, unless we require a security deposit prior to arrival. If you cancel your reservation outside our cancellation policy, you will be charged for the first night’s stay.

• If a booking is made direct on our website and you wish to pay with a company card, please email reservations – info@gleneaglehotel.com to confirm we can charge the company card provided. You can also call us on 064 66 71550.

• The Gleneagle Group has partnered with PressReader, a digital newspaper and magazine service, to make connecting to The Gleneagle Group hotels, bars and restaurants free Wi-Fi even more edifying. This partnership means guests now have access to more than 7,000 newspapers and magazines from over 120 countries in 60 languages. Download the “PressReader” app ahead of your stay on your devices app store and simply connect to the hotel WiFi on arrival to unlock access to PressReader’s entire catalogue

• To book your stay using a Gleneagle Hotel or Destination Killarney Voucher please call our Reservations team on (064) 66 71550.

• Group reservations may have different rates and booking requirements. To request a reservation for your group or for more information, please contact our Group Sales Team on 064 66 71550 or email ann.mccann@gleneaglehotel.com

• A 25% security deposit is required.

• We require 48 hours’ notice to cancel a room free of charge. If you cancel your reservation outside our cancellation policy, you will be charged for the first night’s stay.  This applies to bookings made directly on our hotel website, or bookings made over the phone.  For third party bookings, please consult their website.

Cancellation by the customer
Written notification of a cancellation in the form of an email is required if unnecessary charges are to be avoided.  If we do not receive the required notice of cancellation, the full booking fee may be charged.  The following is our policy.
For meetings that are scheduled to last between one and five hours, we require a minimum of 24 hours-notice for cancellations or amendments.  When the required notice is provided, no charge will apply. If the required notice is not provided the full booking fee will be charged.
For meetings that are scheduled to last for five hours or more we require a minimum of one week’s notice of cancellations or amendments for no charge to apply.  If provided with notice that is more than 48 hours but less than 1 week – a charge of 50% of the booking fee will apply.  If provided with notice that is less than 48 hours, the full booking fee will be charged.
Cancellation by the hotel
The hotel may cancel any meeting room booking on the basis that; there is a possibility the meeting may become over-subscribed or difficult to manage, it poses a threat of any kind to our management and staff, it may prejudice or potentially damage the reputation of the hotel.  In such event, the hotel will refund all advance payments made but will have no further liability to the client. In addition, the hotel may cancel any meeting room booking if the Hotel becomes aware of any deterioration in the client's financial situation such that the Hotel reasonably considers the client may not be able to fulfil its material obligations under the agreement; or if the client fails to pay any sum when due.

• To request a specific room or for any other requests please email info@gleneaglehotel.com  We may not always be able to guarantee your request but will do our very best to accommodate you when possible. If you have specific needs such as accessibility, dietary requirements or questions regarding your request, please call the hotel directly on (064) 66 17550.

• If you would like to request a specific room upgrade, occasion cakes, a bottle of wine or chocolates on arrival please contact our reservations team on (64) 66 71550, or email us – info@gleneaglehotel.com.
  We will require a credit card to charge for these items.

• If a booking is made direct on our website and you wish to pay with a company card, please email reservations – info@gleneaglehotel.com to confirm we can charge the company card provided. You can also call us on (064) 66 71550

• Yes, we have ample free parking at The Gleneagle Hotel. There is parking at the front and rear of the hotel with direct access to the hotel. We have a number of accessible spaces designated and available.

• Check in is available from 4pm onwards for both hotel rooms and apartments.
  Check out time for the hotel rooms is 11.30am and 10.00am for the apartments.

• If a booking is made direct on our website and you wish to pay with a company card, please email reservations – info@gleneaglehotel.com to confirm we can charge the company card provided. You can also call us on 064 66 71550.

• Yes, WiFi is free for all guests and available in all bedrooms and throughout the hotel.

• Yes our hotel is fully accessible. We also have many accessible bedrooms available. To book this room type please call Reservations directly on (064) 66 71550.

• Please contact reception on (064) 66 71500 and we will check lost property for your item.

• No, there are no fridges in the bedrooms. Fridges are available in the Apartments only.
  We do have a fridge for guests use at reception for medicines, baby bottles etc.

• Yes, all of our guests have complimentary use of Aquila Club Leisure Centre.  You can enjoy our 25 Meter pool, kiddies’ pool, sauna, steam room, Jacuzzi and fully equipped gym.
  Children under 14yrs must be supervised by an adult when using the facilities.
  Visitors aged 16yrs and older are permitted entry into the gym.

What time is Breakfast, Lunch and Dinner Served?

• Breakfast is served from 8am - 10.30am (11am at Weekends and Bank Holidays).
  Bar Food is served from 12.30-21.00.
  Dinner is served from 18.00-21.00.
  (Times subject to seasonal change)
  We cater for all dietary requirements and we have a variety of gluten free products which include gluten free breads, gluten free sausages and gluten free cereals as well as having dairy free options available.
  To make a booking please call us on (064) 66 71500.

• A full Irish breakfast is €12.50 per adult & €7.50 per child.

• At the Gleneagle, we provide a safe and fun environment for families to holiday together with lots to do and experience as a family. We are delighted that you have chosen to stay with us. Apart from families, we have many other guests and visitors in the hotel, and with that in mind, we would ask everyone to respect the other people around them, including other customers, staff and management of the hotel. We understand that children will be children so we ask that parents adhere to the following house rules. · All children must be closely supervised by a parent or suitable caregiver while in the public areas of the hotel, to include corridors, bars, restaurants, lobbies and reception areas of the hotel. · In the Gleneagle Ballroom, children are not permitted on the dance floor on their own. They must be accompanied by an adult at all times. · Children must leave the bars and public areas of the hotel at 10pm or when the children’s entertainment has finished · Pyjamas are not permitted to be worn in any public areas of the hotel. · Children under 12 must be supervised in the games rooms if there is no staff supervisor present. · Children under the age of 14 must be supervised at all times by a parent or guardian in the leisure centre. If we feel these house rules are not being adhered to, the management or security team may request further co-operation in the form of asking parents to accompany their children to their sleeping accommodation. If there is a lack of respect shown to other customers, or to the management and staff of the hotel, we may, most regretfully and as a last resort have to ask a family to leave the hotel.

• The Gleneagle Hotel/INEC has a long and proud tradition of providing hospitality and world class entertainment. The hotel has been owned and managed by the same family for three generations and the comfort and happiness of all the customers remains the top priority of this business. To ensure a relaxed and happy environment for everyone and in the spirit of respecting those around us, we ask that all customers and patrons of the hotel dress neatly and in an appropriate way when staying in our hotel or when visiting the hotel for a concert. Pyjamas are not permitted to be worn in any of the public areas of the hotel. Swimwear must be worn only in the leisure and not in the public areas of the hotel. What is suitable or appropriate attire is entirely at the discretion of the management of the hotel and furthermore, management reserves the right to refuse admission to the hotel and its facilities for the reason of inappropriate clothing or attire.

• As The Gleneagle Hotel is a licensed premise you are not allowed bring alcohol into public or event spaces.

• We offer 2 bedroom self-catering apartments that can sleep up to 5 people.  Please call or email info@gleneaglehotel.com to make an enquiry.

• Full listings of Church Services available from our Guest Relations Team on arrival.

• We have a Gift Shop within the hotel which stocks a selection of souvenirs, crystal, pottery as well as daily newspapers, sweets and minerals (opening hours are subject to change).

• Our Hair Salon opens Tuesday to Saturday 9.30am-6pm. For appointment please contact the salon directly prior to or during your stay on (064) 667 1568.

• The Gleneagle Hotel Shuttle Bus Service is available daily from 9am-5pm. The timetable is available from the Guest Relations desk near the Hotel Reception. We also offer free collections on arrival and departure from Killarney Train Station. The Gleneagle Hotel Shuttle Bus Service is committed to the provision of a fully accessible
  service incorporating fully accessible vehicles and infrastructure.

• Courtesy telephones are located in the Hotel Reception area, alongside our Guest Relations desk. Alternatively please contact Reception and a receptionist will arrange a Taxi for you.  Should you require a wheelchair accessible taxi please contact Macs Taxi- Denis McCarthy on 0876387342. We advise to book in advance.

• Should you need Medical Services during your stay please contact our Guest Relations, Reception or our Duty Manager who can contact a Doctor on your behalf.